Fire Protection Design and Patient Experience HCAHPS – Lynn Kenney & William Koffel, P.E., FSFPE

For Full Presentation – 2015 Spring Seminar

Here’s a toolkit on how to improve your survey scores at your facility.  NEHES 2015 Spring Seminar presentation with Lynn Kenney Sr. Analyst, Advocacy Team at ASHE.  Toolkit for NEHES

For monograph publication titled “HCAHPS Scores, the Patient Experience, and the Affordable Care Act from the Facility Perspective”  For hard copy>>  For PDF copy>>